In some cases, large documents cannot be opened and edited in OnlyOffice, or only part of the document is displayed. 
This problem can occur if the document is larger than 100 MB and contains a large number of images and graphics, or if the maximum file size allowed in OnlyOffice is exceeded. 
If your document contains images and graphics, please reduce their size to minimize the file size. This also applies to backgrounds used in documents and presentations.

Unibox offers the option of editing Office documents online in a web browser together with several other people. 
The Weboffice Suite ONLYOFFICE is used to provide this functionality. 
The following file types are currently supported: *pptx, *xlsx, *docx, *txt, *rtf, *epub, *csv, *xps, *odp, *odt, *ods

Please note that conflicts may arise when working together on a document using a combination of web editors and local editing with desktop editors. Please coordinate with each other when editing together. 
For more information on collaborative editing, please refer to the user manual.

As soon as you leave the University of Rostock, your data in the Unibox will be deleted in due time. If you are the owner of one or more folders which you share with other university members, please hand over the ownership rights to another folder member before leaving the University of Rostock. 
Please note that this user must accept the invitation as owner of the folder, only then the data is transferred. If this user does not accept the invitation until your account is deleted, the data will be deleted

Instructions on how to transfer ownership of a folder can be found HERE.

When you create a link to a folder or file, it has a default validity period of 30 days. 
You can extend the validity period of the link to up to 5 years in the link settings.

The validity period of links is limited for security reasons. If the links were to have unlimited validity, they could quickly be forgotten and data could fall into the hands of unauthorized third parties. 
Instructions for adjusting the validity period can be found in the user manual.

After logging in, there is no “plus” symbol in the Unibox for creating folders, or nothing can be uploaded to existing folders? You cannot upload data to an upload form via an upload link?

Please check whether you have an ad blocker or other browser plugins that are preventing access.
Alternatively, start your web browser in incognito mode or use the terminal server.

Another reason may be that you do not have any storage space in the Unibox (e.g. because it is an external account).

When collaborating on files with multiple people (or with multiple devices), conflicts may arise during synchronization in some situations. 
For example, when working on a file with two or more people, the person who saved the file last “wins.” Synchronization starts as soon as the file is saved.

Conflict resolution

When such a conflict occurs, the client keeps a copy of the version that is saved in the file archive so that nothing is lost. The overwritten version can be restored from the file archive. 
To do this, select the file and click the “File history” or “Restore” button and select the appropriate version. 
Alternatively, you can also open the directory where your data is synchronized in File Explorer and add “.PowerFolder\archive” to the path in the top-level folder. 
The complete path would then look like this, for example: C:\Users\username\Unibox Rostock\Folder\.PowerFolder\archive
If you have any questions or problems, please contact Unibox Support. 

To ensure a fast problem solution in the event of a fault, we recommend activating the logging in the client.Logging is activated in the client's settings.

Enable logging:

1. Start the client
2. Open the settings
3. Select the check box "Activate logging"

The current log file can then be viewed in the client, as other log files are displayed locally on the PC.

The mobile app for Android is already available in the Google app stores (since 18.10.2018).
The mobile app for iOS is now available in the new design in the Apple App Store (since 01.07.2019).

Under Android 8 it came in an older version to functional restrictions in the mobile app. This was fixed in the version of 24.09.2019.
If you still can not upload files in the Android app, please check the permission settings of the app.
Open the settings of your Android smartphone and go to the installed apps. Look for the "Unibox Rostock" app in this list and open the settings menu. Select "Permissions" or "Permissions" and enable access to the memory of your smartphone. Then work with the mobile app should work on Android.

Using the Unibox client on the terminal server
The desktop client of the Unibox can not be found on the terminal server, as it is not recommended to use the client on terminal servers. The client monitors the base data path. If you use the client on the terminal server, the base path is monitored by several clients, provided that you also use the client on your computer in the university. This will write to and delete from the same directory. In the worst case, this can lead to data loss.

It is possible to open and edit Microsoft Office or Libre Office documents with OnlyOffice. Please note that only the new MS Office formats are supported. The DOC / XLS / PPT formats (MS Office 2003) are not supported.

When assigning folder or file names, please, consider that only permitted special characters must be used, if necessary.

In case you use inadmissible special characters, this may result into problems in the web browser and in the client. The inadmissible characters are reserved for the internal operation system / internal purposes and accordingly should not be used. This includes: \ / ? : * " > < |

Folder and file names can contain a dot ("."), but the name must not start with a dot!

As soon as you or a folder owner leave the University of Rostock, the data in the Unibox will be deleted in a timely manner when the central account is deleted. 
If you are the owner of one or more folders that you share with other university members, please transfer ownership rights to another folder member before leaving the University of Rostock. 
If you are a member of one or more folders and know that a colleague or student is leaving the university, please ask that person to transfer the data. 
Please note that this user must accept the invitation to become the owner of the folder before the data can be transferred. If they do not accept the invitation before your account is deleted, the data will be deleted.

Instructions on how to transfer ownership rights for a folder can be found in the user manual.

Proxy settings can be also made via a client, if required. For this, open the settings in the client and switch on the extended settings (tick on “Display extended settings”). After a client restart, the settings are available via a tab called “Network” now. There you find a button “Proxy settings” where the proxy server and the port can be indicated as well as a user name and the password, if this is set on your proxy.

If you edit documents in the web browser using OnlyOffice, OnlyOffice stores these data every minute. This storage is done on a volatile memory. This is necessary for collaborative work.
Only after you have closed the document are the changes written back to the memory area of ​​the Unibox.
If you can not close the document, this may cause lost content. Please close this document for the changes made so that they are saved.

If you would like to download a document via the Unibox web interface that you have previously edited, please reload the page before downloading, e.g. by pressing the F5 key.
The document will then contain the changes made online after the download.

When do I need a client?
A client is required if you want to use the synchronization functionality. 
If you want to share data with other people or send data via a link, the web interface is sufficient and more intuitive to use.

The mobile apps are necessary if you want to synchronize data to or from your mobile device.
 

The clients can be downloaded from the download page. 

In principle, only user files (e.g., documents, images, texts, etc.) should be synchronized. So-called program data (e.g., database files, mailbox data, temporary program data, etc.), which is created and managed by the applications themselves, should not be synchronized. This can lead to problems, especially during program runtime. 

In the default settings of the desktop client, the following file types are excluded from synchronization:

*.crdownload
*desktop.ini
*.ithmb
*.temporary items
*~$*
*.partial
*~*.tmp
*.~lock.*
*.ds_store
._*
*thumbs.db
*.trashes
*.fseventd
*.apdisk
*.part
If necessary, you can add exceptions to the settings for each folder in the desktop client. Instructions for doing so can be found in the user manual.
The default settings listed here should not be changed. These settings affect all clients that have access to the folder in shared folders.

You can change the language in the web interface in your account settings.
To do this, go to “My Account” and click on the “Change” button in the ‘Language’ line. Select the desired language and click on “Change.”

The language of the client depends on the language of the operating system.

File versions can be restored using the restore function or the recycle bin.
Instructions on how to do this can be found in the user manual.

The Unibox account of university members is deleted in a timely manner after they leave the university as part of the central account deletion process.

External users who have not logged into the service within a year are automatically deleted without additional notification.
A user account is automatically created in Unibox for each invited user. Invited internal and external users who have never logged in or registered with Unibox within 90 days of the invitation will be automatically removed from Unibox without additional notification.

If you wish to have your Unibox account deleted prematurely, please contact Unibox Support.
The Unibox account of university members will be deleted in a timely manner after they leave the university as part of the central account deletion process.

External users who have not logged into the service within one year will be automatically deleted without additional notification.
A user account is automatically created in Unibox for each invited user. Invited internal and external users who have never logged in or registered with Unibox within 90 days of the invitation will be automatically removed from Unibox without additional notification.

If you wish to have your Unibox account deleted prematurely, please contact Unibox Support.

University members currently have 100 GB of storage space. Invited external persons do not receive their own storage space (0 GB). The data created or uploaded by this person is counted towards the storage space of the person who invited them. 
In the default settings, up to 25 versions of each file are stored, which are also counted towards the storage space. 
The number of file versions can be changed independently, or versions can be deleted. 

The Internet Explorer is supported only rudimentarily. Thus, there may be functional limitations in Internet Explorer.
For a full feature set, we recommend using an alternative browser, e.g. Google Chrome or Mozilla Firefox.