current problems
On occasion, we advise you to contact our Unibox support team at ITMZ if you have any problems, questions or suggestions.
Please refrain from contacting the software manufacturer directly.
Internet Explorer is not supported. The Unibox can only be used to a limited extent with Internet Explorer. Please use an alternative browser, e.g. Mozilla Firefox or Google Chrome.
Join the chat channel via the link to be notified of current issues and upcoming maintenance.
Contact
Albert-Einstein-Straße 22
18059 Rostock
Josephin Tschakste
Tel.: +49 381 498-5347
unibox.support(at)uni-rostock.de
permanent loading circuit
In some cases, a loading circle is displayed after login and no folders are displayed.
This problem occurs more frequently when accessing with the Mozilla Firefox web browser. In some cases this is due to the ad blocker used, which must be paused/deactivated for the Unibox.
If you are not using an ad blocker, please clear the cache of your web browser.
last updated: 08.04.2025
Installation desktop client blocked on macOS
In the current version, the problem can occur under macOS that the app is not classified as trusted. The app is notated at Apple and still unfortunately leads to this problem.
Until the problem is fixed, the following workaround is possible.
After downloading and running the desktop client, the error message occurs. (see screenshot)
In the settings under "Security and Privacy" it is possible to unblock this app.
last updated: 01.06.2023
